Delivery costs. Unless otherwise stated in your order confirmation, the price of a product does not include delivery charges. The costs of delivery will be as displayed to you on our website.
When we will deliver the products. We will deliver them to you as soon as reasonably possible and in any event within 48 hours after the day on which we accept your order. In exceptional circumstances delivery may take longer (for example, delays resulting from Covid-19).
How we will deliver your products. We dispatch all orders via Royal Mail's Track and Trace delivery service, or equivalent (none of which are guaranteed next day delivery). We’ll send you an email once your order is dispatched so you can check on your order status, or you can track your order here.
We are not responsible for delays outside our control. If our supply of your products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the event, but if there is a risk of a substantial delay (being more than 14 days) you may contact us to end the contract and receive a refund for any products you have paid for but not received, as further detailed in the section below relating to undelivered products.
When you become responsible for the products. A product will be your responsibility from the time that we deliver the product to the address you have provided to us. Please inspect your products upon delivery and promptly report any problems with your products to our Customer Contact Centre (details of which are provided in section 1.2 of Terms and Conditions).
When you own the products. You own a product once we have received payment in full.
Undelivered products. Most products are available for delivery within 48 hours, however please allow 14 days for delivery (from the date of placing your order) before reporting your order as undelivered. If we are unable to supply you with your products within this time, we will contact you to let you know and give you a revised delivery date. You may cancel your order and request a refund if this is the case as set out in the section above.