How can we help you?

I've forgotten my login details. What do I do?

If you've forgotten your password and can't log in, please click on 'Forgot your password?' on the login page and enter your email address.
If there is an existing account associated with the email address provided, we'll send you a password reset link. 

If you can't see our email in your inbox, you might need to check your spam folder. 

Follow the instructions, in the email, to reset your password.

If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help. 

Contact us on 0800 876 6594 or alternatively you can reach us via the Contact Us form.