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I've forgotten my login details. What do I do?

If you've forgotten your password and can't log in, please click on 'Forgot your password?' on the login page and enter your email address.
If there is an existing account associated with the email address provided, we'll send you a password reset link. 

If you can't see our email in your inbox, you might need to check your spam folder. 

Follow the instructions, in the email, to reset your password.

If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help. 

Contact us on 0800 876 6594 or alternatively you can reach us via the Contact Us form.

Are you 18 or over and a smoker or vaper?

Yes, discover more

Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.

For more information please visit the Terms of Use page.