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How do I get in touch with the Ploom Care team?

If you're having problems with your Ploom products or EVO tobacco sticks, our Ploom Care team is here to help.
Get in touch and we'll do our best to get the problem sorted as quickly as possible. 

You can reach our Ploom Care Team using the details below: 

Phone: 0800 876 6594

Email: [email protected]


LiveChat:  Click on the LiveChat icon in the bottom right corner of the screen

Monday to Friday, 8am - 10pm
Weekends, 10am to 6pm 

Or - do not hesitate to get in touch via the Contact Us page

Are you 18 or over and a smoker or vaper?

Yes, discover more

Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.

For more information please visit the Terms of Use page.