How can we help you?
How do I reset my Ploom device?
To reset your device to factory settings, close the sliding cover, press the button 5 times and then hold down for 5 seconds.
When the device has been reset, it vibrates and all LEDs blink repeatedly.
Was this helpful?
Thank you for your answer
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.