How can we help you?
Why can’t I recharge the device?
1 - The device will not charge if the temperature is >35C or <0C. If the environment is in this range, move to a cooler or warmer environment and allow the device to acclimatise before charging.
2 - It’s possible that the USB connector is not connected properly. Please check the cable connection.
3 - If the device still fails to charge, try a different Ploom USB Type C charger/cable.
4 - If the device still fails to charge, reset it by closing the cover, pressing the button 5 times and then holding it down for 5 seconds.
The reset is confirmed by vibration and the LED display.
Please now recharge the device.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.