How can we help you?
The LED light shows a flashing exclamation mark. What does this mean?
When the LED shows a flashing exclamation mark, the device has encountered a technical issue.
Please reset the device.
If the issue persists, please contact the Ploom Customer Care Team.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.