How can we help you?
If I cancel my order, will you refund me?
If you cancel your order, we will refund you.
If we've already sent out your Ploom X Advanced, we'll refund you as soon as we receive your return - usually within 14 days.
Your refund will go to the payment method you used when you placed your order.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.