How can we help you?
I've changed my mind. How do I cancel my order?
If you would like to cancel your order, please contact the Ploom Care team.
(See details below)
If your order has been shipped, you can return it if you've changed your mind. Follow the instructions on our website, or get in touch to speak to the Ploom Care team.
Contact us on 0800 876 6594 or alternatively you can reach us via the Contact Us form.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.