Why am I not able to redeem my points?

There are limits on how many points you can redeem on a purchase, this limit is set at £5 off the basket value, if you are having problems with redeeming points please contact our customer care team on 0800 876 6594.

Are you 18 or over and a smoker or vaper?

Yes, discover more

Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.

For more information please visit the Terms of Use page.