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The subscription items I received were incorrect. What do I do?
How can we help you?
The subscription items I received were incorrect. What do I do?
First, visit "My Subscription" in your Account Dashboard to make sure the items listed there are the ones you intended to purchase. If everything looks correct on your Account Dashboard, or you have any other questions, contact the Ploom Care Team at 0800 876 6594, who will be happy to help. If there’s a mistake on your Account Dashboard, you can edit your subscription to ensure the correct items reach you in future deliveries.
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Contact Us- Can I sign up for a monthly subscription of EVO tobacco sticks?
- What is the EVO subscription service?
- How does the EVO subscription work?
- Is there a special subscription price offer on cartons?
- How many packs come in a subscription carton?
- How many cartons can I get on a subscription service?
- How much is an EVO subscription?
- Where can I manage my current subscription?
- Can I pause my subscription?
- How do I cancel my monthly subscription?
- My subscription didn’t arrive. What do I do?
- The subscription items I received were incorrect. What do I do?
- Do I earn Ploom Club points on subscription orders?
- Can I pay for my subscription with Ploom Club points?
- Can I change the date I receive my monthly subscription?
- Can I change the billing date for my monthly subscription?
- What happens if my billing date does not exist in a given month?
- Can I change the credit or debit card I use for my subscription?
- Can I change the products I receive in my monthly subscription?
- How do I get started with my monthly subscription?
- How often does my monthly subscription order deliver?
- I'm running low on EVO tobacco sticks sooner than expected - what do I do?
- When is payment taken?
- Can I save money with a subscription for EVO tobacco sticks?
- What payment methods are accepted for the EVO monthly subscription?
- Who can I contact if I have further questions about my EVO subscription?
- How do I access my Account Dashboard?
- What is the Ploom Refer a Friend offer? | Ploom UK
- How do I refer a friend? | Ploom Uk
- Which of my friends are eligible to refer? / Who can I refer? | Ploom UK
- Where can I find my Referral Code? | Ploom UK
- Where can I share my Referral Code? | Ploom UK
- I’ve sent my friend my Referral Code, what happens now? | Ploom UK
- Is there a limit to the number of people I can refer? | Ploom UK
- If I cannot find an answer to my question on the Refer a Friend program | Ploom UK
- What is Ploom Club?
- When will I start receiving Ploom Club points?
- What are the benefits of being a Ploom Club member?
- How can I join Ploom Club?
- How long does Ploom Club membership last?
- Do I have to pay to join Ploom Club?
- Are there different levels of Ploom Club?
- How do you spend points at checkout?
- Can I opt out of Ploom Club?
- How does Ploom Club store my personal data?
- Why am I not able to redeem my points?
- Do Ploom points expire?
- Can I transfer my Ploom points to a friend?
- Does Ploom X Advanced produce ash?
- Does Ploom X Advanced produce smoke?
- Does a 90 - 95% substance reduction rate mean that Ploom X is safer than cigarettes?
- Is Ploom X a vape or a cigarette?
- What Is ActivBlend™?
- What Is Ploom?
- What are EVO tobacco sticks?
- What are Heated Tobacco products?
- What does Ploom X Advanced smell like?
- What is HeatFlow™?
- What's the difference between Ploom X Advanced and other Heated Tobacco products?
- Why choose Ploom X Advanced?
- Can I use Ploom S accessories with my Ploom X Advanced?
- How do I charge the Ploom X Advanced?
- How do I clean my Ploom device?
- How do I remove the Ploom X Advanced device manual lock?
- How do I reset my Ploom X Advanced?
- How do I set up the Ploom X Advanced device manual lock?
- How do I stop a session?
- How do I use my Ploom X Advanced?
- How does the Ploom X Advanced front panel work?
- How long do EVO tobacco sticks take to cool down?
- How long will it take to charge my Ploom X Advanced fully?
- How many sessions can I have in a row?
- If I take off my Ploom X Advanced front panel while using it, what happens?
- Is my Ploom X Advanced waterproof?
- My Ploom X Advanced isn't charging. What should I do?
- My Ploom X Advanced isn't working. What should I do?
- What is Ploom X Advanced?
- When should I lock my Ploom X Advanced?
- Where can I find my Ploom X Advanced device registration code?
- Where can I use my Ploom X Advanced?
- Where's the button on my Ploom X Advanced?
- Can I use EVO tobacco sticks with other Heated Tobacco products?
- Can I use other brand's sticks with my Ploom X Advanced?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- Do EVO tobacco sticks have propylene glycol in them?
- Do EVO tobacco sticks produce tar?
- How do I get a stuck EVO tobacco stick out?
- How long does a session last?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- What Is Activblend™?
- What is the difference between Heated Tobacco sticks vs cigarettes and cigars
- What kind of tobacco blend is in my EVO tobacco sticks?
- When I use my Ploom X Advanced, the tobacco stick goes below the perforation line. Is this normal?
- When should I replace my EVO tobacco stick?
- Why isn't there an expiry date on my tobacco sticks?
- How do I dispose of Ploom products?
- Can I return the products to you for recycling?
- How do I get rid of my used EVO tobacco sticks?
- What is TerraCycle? | Ploom UK
- What can I recycle through this programme?
- Can I recycle other devices?
- No, there are no costs involved. Our programme is completely free, including shipping.
- Do I need to clean my device before sending it to Terracycle?
- Do I need to send my device back in its original box?
- Do I need to include my charger when sending my device to Terracycle?
- That depends on whether your device is still covered under your 12-month warranty.
- You will receive an email confirmation once your device has arrived at the TerraCycle recycling facility.
- What is the device recycling process at TerraCycle?
Are you 18 or over and an existing tobacco or nicotine user?
Yes, discover more
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing tobacco or nicotine users only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.