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How do I claim against my warranty?

To make a Ploom X Advanced warranty claim, get in touch and our Ploom Care team will be happy to help.

We'll run a few tests to see what the problem is and figure out if we can fix your Ploom X Advanced

Are you 18 or over and a smoker or vaper?

Yes, discover more

Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.

For more information please visit the Terms of Use page.