PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE
These terms together with the documents referred to in them apply to your use of our website ploom.co.uk and any related micro-sites ("Website"), whether as a guest or a registered user. Use of our Website includes accessing, browsing, or registering to use our Website.
- Our Cookies Policy, which sets out information about the cookies on our website.
If you purchase goods from our Website, our Terms and Conditions of Sale will apply to your purchases.
This Website and our online shop are operated by Gallaher Limited, a limited liability company registered in England & Wales (registered number 01501573) with its registered office at 1 Werter Road, Putney, SW15 2LL and VAT number GB689398450 ("We", “our”, “us”).
Please check this page from time to time to be aware of any changes and to ensure you understand the terms that apply. Any changes will take effect on the date they are posted onto our Website and are binding on you if you continue to use our Website.
We may update our Website from time to time, and may change the content at any time to reflect changes to our products, user needs or our business priorities. However, please note that any of the content on our Website may be out of date at any given time and we are under no obligation to update it, although we will use reasonable efforts to do so.
You must be 18 years old or over to access our Website and your access is conditional on you confirming your age.
Our Website is made available free of charge.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, restrict, discontinue or change all or any part of our Website without notice, although we will try to give you reasonable notice of such change. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Website.
All access codes for our Website and other identification codes, passwords or any other information provided to you or chosen by you as part of our security procedures must be treated by you as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the Contact Us form.
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation (who are 18+ years of age and existing smokers) to content posted on our Website.
You must not (unless we have given prior written consent to such use):
- modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
- copy, adapt, republish, retransmit, redistribute or otherwise make the whole or any part of this Website or its content available, on any media to any other party or on any website, social media platform, on-line service or bulletin board of your own;
- remove any copyright, trademark or other intellectual property notices on this Website; or
- use the Website content for any commercial purpose without obtaining a license to do so from us or our licensors.
Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is free from errors or omissions, accurate, complete or up-to-date (including in relation to product descriptions or prices).
We assume no responsibility for the content of websites linked on our Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them, as we have no control over the contents of those sites.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
Different limitations and exclusions of liability apply to liability arising as a result of the supply of any goods by us to you, which are set out in our Terms and Conditions of Sale.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our Website; or
- use of or reliance on any content displayed on our Website.
If you are a business user, please note that in particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We do not guarantee that our Website will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programs and platform in order to access our Website. You should use your own virus protection software.
You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. In particular, you must not link to our homepage from websites that are known to be used by persons under the age of 18 years.
You must not:
- establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or
- establish a link to our site in any website that is not owned by you.
Our Website must not be framed on any other site, nor may you create a link to any part of our Website other than the homepage.
We reserve the right to withdraw linking permission without notice.
If you wish to make any use of content on our Website other than that set out above, please contact us using the Contact Us form.
If, at any time, we do not require you to comply with any part of these terms, this will not prevent us from doing so in the future.
If any part of these terms is disallowed or held to be ineffective by any court or other competent body, the rest of these terms shall not be affected.
Please use the Contact Us form to get in touch.
Thank you for visiting our Website.
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.