How can we help you?
How do I stop a session?
When you're ready to stop a session, here's what to do:
1. Remove your tobacco stick - pull it straight upwards.
2. Leave the stick in a stick tray until it has cooled down.
3. Close the cover.
- Can I sign up for a monthly subscription of EVO tobacco sticks?
 - What is the EVO subscription service?
 - How does the EVO subscription work?
 - Is there a special subscription price offer on cartons?
 - How many packs come in a subscription carton?
 - How many cartons can I get on a subscription service?
 - How much is an EVO subscription?
 - Where can I manage my current subscription?
 - Can I pause my subscription?
 - How do I cancel my monthly subscription?
 - My subscription didn’t arrive. What do I do?
 - The subscription items I received were incorrect. What do I do?
 - Do I earn Ploom Club points on subscription orders?
 - Can I pay for my subscription with Ploom Club points?
 - Can I change the date I receive my monthly subscription?
 - Can I change the billing date for my monthly subscription?
 - What happens if my billing date does not exist in a given month?
 - Can I change the credit or debit card I use for my subscription?
 - Can I change the products I receive in my monthly subscription?
 - How do I get started with my monthly subscription?
 - How often does my monthly subscription order deliver?
 - I'm running low on EVO tobacco sticks sooner than expected - what do I do?
 - When is payment taken?
 - Can I save money with a subscription for EVO tobacco sticks?
 - What payment methods are accepted for the EVO monthly subscription?
 - Who can I contact if I have further questions about my EVO subscription?
 - How do I access my Account Dashboard?
 
- What is the Ploom Refer a Friend offer? | Ploom UK
 - How do I refer a friend? | Ploom Uk
 - Which of my friends are eligible to refer? / Who can I refer? | Ploom UK
 - Where can I find my Referral Code? | Ploom UK
 - Where can I share my Referral Code? | Ploom UK
 - I’ve sent my friend my Referral Code, what happens now? | Ploom UK
 - Is there a limit to the number of people I can refer? | Ploom UK
 - If I cannot find an answer to my question on the Refer a Friend program | Ploom UK
 
- What is Ploom Club?
 - When will I start receiving Ploom Club points?
 - What are the benefits of being a Ploom Club member?
 - How can I join Ploom Club?
 - How long does Ploom Club membership last?
 - Do I have to pay to join Ploom Club?
 - Are there different levels of Ploom Club?
 - How do you spend points at checkout?
 - Can I opt out of Ploom Club?
 - How does Ploom Club store my personal data?
 - Why am I not able to redeem my points?
 - Do Ploom points expire?
 - Can I transfer my Ploom points to a friend?
 
- What Is Ploom? | Ploom FAQs UK
 - Is It A Vape Or A Cigarette? | Ploom FAQs UK
 - What Are Heated Tobacco T Vapour Products? | Ploom FAQs UK
 - What Is ActivBlend? | Ploom FAQs UK
 - What Is Heatflow? | Ploom FAQs UK
 - Does Ploom X Advanced produce smoke?
 - Why choose Ploom X Advanced?
 - How Safe Is Ploom Compared To Cigarettes? | Ploom FAQs UK
 - What are EVO tobacco sticks?
 - What does Ploom X Advanced smell like?
 - Does Ploom X Advanced produce ash?
 - What's the difference between Ploom X Advanced and other Heated Tobacco products?
 
- What is Ploom X Advanced?
 - How Do I Use My Ploom Device? | Ploom FAQs UK
 - How do I clean my Ploom device? | Ploom FAQs UK
 - How do I charge the Ploom X Advanced?
 - Use Ploom Device While Wet | Ploom FAQs UK
 - Where Do I Find My Device Serial Number? | Ploom FAQs UK
 - If I take off my Ploom X Advanced front panel while using it, what happens?
 - How do I set up the Ploom X Advanced device manual lock?
 - How do I remove the Ploom X Advanced device manual lock?
 - Can I use Ploom S accessories with my Ploom X Advanced?
 - How does the Ploom X Advanced front panel work?
 - Where can I use my Ploom X Advanced?
 - How many sessions can I have in a row?
 - Where's the button on my Ploom X Advanced?
 - How Do I Stop A Session? | Ploom FAQs UK
 - How long do EVO tobacco sticks take to cool down?
 - My Ploom X Advanced isn't working. What should I do?
 - My Ploom X Advanced isn't charging. What should I do?
 - When should I lock my Ploom X Advanced?
 - How Long Does It Take To Recharge My Ploom Device Fully? | Ploom FAQs UK
 - How do I reset my Ploom X Advanced?
 
- What Is Activblend? | Ploom FAQs UK
 - Ploom Tobacco Blends | Ploom FAQs UK
 - Ploom Evo Sticks Expiry Date | Ploom FAQs UK
 - What is the difference between Heated Tobacco sticks vs cigarettes and cigars | Ploom FAQs UK
 - Do Evo Tobacco Sticks Contain Propylene Glycol | Ploom FAQs UK
 - Do EVO tobacco sticks produce tar? | Ploom FAQs UK
 - Use In Devices Other Than Ploom | Ploom FAQs UK
 - Can I use other brand's sticks with my Ploom X Advanced?
 - Use Of Other Tobacco Products | Ploom FAQs UK
 - When To Replace The Tobacco Stick? | Ploom FAQs UK
 - Puffs Per Evo Stick How Long Is A Session | Ploom FAQs UK
 - How do I get a stuck EVO tobacco stick out?
 - My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
 - Evo Stick Descends Below The Perforation Line | Ploom FAQs UK
 



