How can we help you?
I've not received my product
In the extremely unlikely event that an order doesn’t arrive after 14 working days, please get in touch using the details on the Contact Us Form page.
Was this helpful?
Thank you for your answer
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.