So, is it a vape or a cigarette?
What are heated tobacco / T-vapour products?
Are Ploom products considered alternative products to cigarettes for adult smokers?
Heated tobacco or tobacco vapour products, unlike electronic cigarettes, contain tobacco and create a tobacco-enriched vapour that can be inhaled. Importantly, the tobacco is heated rather than combusted during use of such products.
What colours is the device available in?
What is the waiting time until my Ploom device is ready to use?
Is it possible to change colours of each LED indication?
Is it alright to use my Ploom device while it is wet?
Can I re-start using my Ploom device after not using it for a while?
What is the difference between a heated tobacco stick and cigarettes/cigars?
Can other heated tobacco sticks / conventional cigarettes sticks be used with my Ploom S device?
Can EVO sticks be used with other devices?
What kind of tobacco blends are used in the sticks?
Why is the expiry date for sticks not indicated?
How long does the original EVO tobacco stick flavour last?
Are there any storage requirements for the EVO tobacco sticks?
How do I know when it is time to replace the tobacco stick?
What should you do in the event of accidental ingestion?
There is white stain / matter stuck on the menthol tobacco stick. Is this alright?
What are the yellowish (or brownish) stains on the tobacco paper (stick)?
During use, the stick moves in the heat chamber. Why? Is this normal?
How many puffs can I take with one EVO tobacco stick / How long is a session?
One of the LED lights is flashing - what does this mean?
The LED lights shows a flashing exclamation mark. What does this mean?
There is no residual battery power even after recharging my Ploom device correctly
Why can’t I recharge the device?
What should I do if the battery/device is so hot that I cannot even handle it?