Subscribe to our emails
Access the latest product news and exclusive offers.
Ploom products contain tobacco and are intended for use by existing smokers aged 18 or over. Please note, we will need to confirm your age during the checkout process.
More information can be found here
Register your Ploom device to unlock the Ploom Promise.
What is the Ploom Promise?
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
How do I qualify for the Ploom Promise?
You need to register your new device by logging into your account and registering here. Simply select your device colour and enter your device serial number (found on the back of your device) and you’re set. It’s as easy as that.
How does the Ploom Promise work?
The Ploom Promise covers faults during normal use, this means that if your Ploom device develops a fault during the 12-month period we will arrange for it to be replaced free of charge. We will also cover accidental damage that affects the functionality of your device. You will need to contact the Ploom Customer Care Team using the Contact Us form or phone number below for instructions on how to return the device. Alternatively, you can return it to us at one of the Ploom Lounges. We will then perform a diagnostic to identify the fault and provide you with a replacement device, if necessary.
What does the Ploom Promise apply to?
The Ploom Promise is only valid for newly purchased Ploom devices registered to your account. The Ploom Promise does not cover EVO tobacco sticks, accessories (such as cases, chargers and docking stations) or second-hand devices. It also does not cover misuse of the device, loss or theft. You are limited to one replacement for accidental damage and/or fault per device registered. If you receive a replacement device, your 12-month warranty renews for the replacement device.
Read the full T&Cs for the Ploom Promise here.