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Refer a Friend 

'Discount Code' – means the £20 coupon code sent to the Referrer by email once a friend has used their Referral Code or such other credit that is communicated by Us from time to time.*

‘Referrer’ – means the registered Ploom account holder recommending a Friend to Ploom.
‘Friend’ – means a friend of the Referrer who is 18 or over and an existing adult smoker who receives a Referral Code from the Referrer.

‘Referral Code’- means the unique code which a Referrer can use to recommend a Friend to Ploom and which entitles the Friend to £20 off their first purchase of a Ploom Starter Bundle, or such other reward that is communicated by Us from time to time.*

‘Referral Date’- means the date the Referral Code is sent by the Referrer to the Friend.

*Where a Referral Code is used against a Starter Bundle purchase the reduction is applied to the device.

The Referrer:

  • Must ensure they have obtained their Friend’s permission before referring them and sharing with them their Referral Code.
  • Can make multiple referrals subject to these terms and conditions. Provided that these terms and conditions are complied with they will receive a Discount Code for each Friend referred. The Discount Code may be used only toward the purchase of refills and accessories.

  • Must only share the Referral Code with Friends via email and must not share the Referral Code on social media or on large scale sharing platforms.

The Friend:

  • Must be a first-time purchaser of a Ploom Starter Bundle on ploom.co.uk and must not have used Ploom Refer a Friend before.

How to Refer a Friend:

  • The Referrer must log in to their Ploom account to access their Referral Code which will be found within their My Account Dashboard.
  • The Referrer can copy and share the Referral Code with their Friends.
  • The Friend will be required to create a Ploom account to use the Referral Code at checkout when making their first purchase of a Ploom Starter Bundle.
  • Upon the Friend making their first purchase of a Ploom Starter Bundle the Referrer will then receive a Credit.
  • The Referrer can at any time check the status of referrals, including which Friends have used their codes, from within their My Account Dashboard.
  • You cannot refer yourself, or the same Friend multiple times.
Referral Codes

Referral Codes can be redeemed once per Friend only against the first purchase of a Ploom Starter Bundle. A Friend has 12 months from the Referral Date to redeem the Referral Code after which the Referral Code will expire.

Referrer Discount Codes*

Discount Codes shall expire 30 days after a Friend has used the Referral Code when placing their first order. Each Discount Code can be redeemed once only. Discount Codes are only redeemable against EVO tobacco stick cartons and accessories on ploom.co.uk. However, please note that if you use your Discount Code on a purchase of less than £20, or on a purchase with a value less than the value of the Discount Code, the balance will not be credited to your account. Discount Codes are not redeemable against the 21-Day Trial or Ploom Bundles. Discount Codes cannot be used in conjunction with any other offers or promotions and only one Discount Code can be applied to any order. Discount Codes are non-refundable, non-transferable, have no cash value and are not redeemable against delivery charges.

We reserve the right to refuse (i) the issue of any Referral Code to a Referrer; or (ii) the use of a Referral Code by a Friend; or (iii) the use of a Discount Code at any time, if We reasonably believe that the Referrer or Friend is abusing this programme or is otherwise in breach of these terms and conditions.

We reserve the right to amend or terminate the Ploom Refer a Friend programme at any time without notice. In the event We decide to offer an alternative Discount Code we shall communicate it to affected customers. Any changes to the Ploom Refer a Friend mechanic or new terms and conditions will be available on the ploom.co.uk website. Any changes to the Ploom Refer A Friend programme or new terms and conditions will be available on the ploom.co.uk website.

These terms and conditions are governed in accordance with the laws of England & Wales.

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