How can we help you?
Where is my order?
If you placed your order before 3:00pm UK time Monday - Thursday, it will be dispatched on the same day and you should receive it in 1-3 days.
If you placed your order on Friday, Saturday or Sunday it will be dispatched on the following Monday (excluding public holidays).
Once your order is dispatched, we'll email you with the details so that you can check your order status.
If you have any questions or issues, get in touch using the Contact Us Form and our Ploom Care Team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ: Which delivery service do you use?.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.