How can we help you?
Where is my order?
If you placed your order before 3:00pm UK time Monday - Thursday, it will be dispatched on the same day and you should receive it in 1-3 days.
If you placed your order on Friday, Saturday or Sunday it will be dispatched on the following Monday (excluding public holidays).
Once your order is dispatched, we'll email you with the details so that you can check your order status.
If you have any questions or issues, get in touch using the Contact Us Form and our Ploom Care Team will be happy to help.
If you need more help, you can also have a look at our delivery FAQ: Which delivery service do you use?.
- Can I sign up for a monthly subscription of EVO tobacco sticks?
- What is the EVO subscription service?
- How does the EVO subscription work?
- Is there a special subscription price offer on cartons?
- How many packs come in a subscription carton?
- How many cartons can I get on a subscription service?
- How much is an EVO subscription?
- Where can I manage my current subscription?
- Can I pause my subscription?
- How do I cancel my monthly subscription?
- My subscription didn’t arrive. What do I do?
- The subscription items I received were incorrect. What do I do?
- Do I earn Ploom Club points on subscription orders?
- Can I pay for my subscription with Ploom Club points?
- Can I change the date I receive my monthly subscription?
- Can I change the billing date for my monthly subscription?
- What happens if my billing date does not exist in a given month?
- Can I change the credit or debit card I use for my subscription?
- Can I change the products I receive in my monthly subscription?
- How do I get started with my monthly subscription?
- How often does my monthly subscription order deliver?
- I'm running low on EVO tobacco sticks sooner than expected - what do I do?
- When is payment taken?
- Can I save money with a subscription for EVO tobacco sticks?
- What payment methods are accepted for the EVO monthly subscription?
- Who can I contact if I have further questions about my EVO subscription?
- How do I access my Account Dashboard?
- What is the Ploom Refer a Friend offer? | Ploom UK
- How do I refer a friend? | Ploom Uk
- Which of my friends are eligible to refer? / Who can I refer? | Ploom UK
- Where can I find my Referral Code? | Ploom UK
- Where can I share my Referral Code? | Ploom UK
- I’ve sent my friend my Referral Code, what happens now? | Ploom UK
- Is there a limit to the number of people I can refer? | Ploom UK
- If I cannot find an answer to my question on the Refer a Friend program | Ploom UK
- What is Ploom Club?
- When will I start receiving Ploom Club points?
- What are the benefits of being a Ploom Club member?
- How can I join Ploom Club?
- How long does Ploom Club membership last?
- Do I have to pay to join Ploom Club?
- Are there different levels of Ploom Club?
- How do you spend points at checkout?
- Can I opt out of Ploom Club?
- How does Ploom Club store my personal data?
- Why am I not able to redeem my points?
- Do Ploom points expire?
- Can I transfer my Ploom points to a friend?
- What Is Ploom? | Ploom FAQs UK
- Is It A Vape Or A Cigarette? | Ploom FAQs UK
- What Are Heated Tobacco T Vapour Products? | Ploom FAQs UK
- What Is ActivBlend? | Ploom FAQs UK
- What Is Heatflow? | Ploom FAQs UK
- Does Ploom X Advanced produce smoke?
- Why choose Ploom X Advanced?
- How Safe Is Ploom Compared To Cigarettes? | Ploom FAQs UK
- What are EVO tobacco sticks?
- What does Ploom X Advanced smell like?
- Does Ploom X Advanced produce ash?
- What's the difference between Ploom X Advanced and other Heated Tobacco products?
- What is Ploom X Advanced?
- How Do I Use My Ploom Device? | Ploom FAQs UK
- How do I clean my Ploom device? | Ploom FAQs UK
- How do I charge the Ploom X Advanced?
- Use Ploom Device While Wet | Ploom FAQs UK
- Where Do I Find My Device Serial Number? | Ploom FAQs UK
- If I take off my Ploom X Advanced front panel while using it, what happens?
- How do I set up the Ploom X Advanced device manual lock?
- How do I remove the Ploom X Advanced device manual lock?
- Can I use Ploom S accessories with my Ploom X Advanced?
- How does the Ploom X Advanced front panel work?
- Where can I use my Ploom X Advanced?
- How many sessions can I have in a row?
- Where's the button on my Ploom X Advanced?
- How Do I Stop A Session? | Ploom FAQs UK
- How long do EVO tobacco sticks take to cool down?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- When should I lock my Ploom X Advanced?
- How Long Does It Take To Recharge My Ploom Device Fully? | Ploom FAQs UK
- How do I reset my Ploom X Advanced?
- What Is Activblend? | Ploom FAQs UK
- Ploom Tobacco Blends | Ploom FAQs UK
- Ploom Evo Sticks Expiry Date | Ploom FAQs UK
- What is the difference between Heated Tobacco sticks vs cigarettes and cigars | Ploom FAQs UK
- Do Evo Tobacco Sticks Contain Propylene Glycol | Ploom FAQs UK
- Do EVO tobacco sticks produce tar? | Ploom FAQs UK
- Use In Devices Other Than Ploom | Ploom FAQs UK
- Can I use other brand's sticks with my Ploom X Advanced?
- Use Of Other Tobacco Products | Ploom FAQs UK
- When To Replace The Tobacco Stick? | Ploom FAQs UK
- Puffs Per Evo Stick How Long Is A Session | Ploom FAQs UK
- How do I get a stuck EVO tobacco stick out?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- Evo Stick Descends Below The Perforation Line | Ploom FAQs UK