If a part of your tobacco stick gets stuck in the heating chamber, here's what to do:
Turn your Ploom device off and wait for it to cool down.
Once it has cooled, grab a pair of non-metallic tweezers and take the stick out.
It's really important that you use non-metallic tweezers as using metal could be dangerous.
Make sure you remove the stick as carefully as possible, so you don't scratch or damage the inside of the heating chamber.
We would love to have your opinion, as we always try to improve the content you get from Ploom.Contact Us
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.