How can we help you?
My Ploom X Advanced isn't charging. What should I do?
There are a few different reasons why your Ploom X Advanced battery might not charge.
1. Your USB cable might not be connected properly. Double check everything's plugged in correctly.
2. Your USB cable might be faulty. Try using a different USB cable and power socket. It's best to use the official Ploom X Advanced USB cable.
3. Reset your Ploom X Advanced. To do this, make sure the sliding cover is closed and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel.
4. If a reset didn't solve the problem get in touch with our Ploom Care team by calling us on 0800 876 6594 or contact us via our online form.
- Can I sign up for a monthly subscription of EVO tobacco sticks?
- What is the EVO subscription service?
- How does the EVO subscription work?
- Is there a special subscription price offer on cartons?
- How many packs come in a subscription carton?
- How many cartons can I get on a subscription service?
- How much is an EVO subscription?
- Where can I manage my current subscription?
- Can I pause my subscription?
- How do I cancel my monthly subscription?
- My subscription didn’t arrive. What do I do?
- The subscription items I received were incorrect. What do I do?
- Do I earn Ploom Club points on subscription orders?
- Can I pay for my subscription with Ploom Club points?
- Can I change the date I receive my monthly subscription?
- Can I change the billing date for my monthly subscription?
- What happens if my billing date does not exist in a given month?
- Can I change the credit or debit card I use for my subscription?
- Can I change the products I receive in my monthly subscription?
- How do I get started with my monthly subscription?
- How often does my monthly subscription order deliver?
- I'm running low on EVO tobacco sticks sooner than expected - what do I do?
- When is payment taken?
- Can I save money with a subscription for EVO tobacco sticks?
- What payment methods are accepted for the EVO monthly subscription?
- Who can I contact if I have further questions about my EVO subscription?
- How do I access my Account Dashboard?
- What is the Ploom Refer a Friend offer? | Ploom UK
- How do I refer a friend? | Ploom Uk
- Which of my friends are eligible to refer? / Who can I refer? | Ploom UK
- Where can I find my Referral Code? | Ploom UK
- Where can I share my Referral Code? | Ploom UK
- I’ve sent my friend my Referral Code, what happens now? | Ploom UK
- Is there a limit to the number of people I can refer? | Ploom UK
- If I cannot find an answer to my question on the Refer a Friend program | Ploom UK
- What is Ploom Club?
- When will I start receiving Ploom Club points?
- What are the benefits of being a Ploom Club member?
- How can I join Ploom Club?
- How long does Ploom Club membership last?
- Do I have to pay to join Ploom Club?
- Are there different levels of Ploom Club?
- How do you spend points at checkout?
- Can I opt out of Ploom Club?
- How does Ploom Club store my personal data?
- Why am I not able to redeem my points?
- Do Ploom points expire?
- Can I transfer my Ploom points to a friend?
- What Is Ploom? | Ploom FAQs UK
- Is It A Vape Or A Cigarette? | Ploom FAQs UK
- What Are Heated Tobacco T Vapour Products? | Ploom FAQs UK
- What Is ActivBlend? | Ploom FAQs UK
- What Is Heatflow? | Ploom FAQs UK
- Does Ploom X Advanced produce smoke?
- Why choose Ploom X Advanced?
- How Safe Is Ploom Compared To Cigarettes? | Ploom FAQs UK
- What are EVO tobacco sticks?
- What does Ploom X Advanced smell like?
- Does Ploom X Advanced produce ash?
- What's the difference between Ploom X Advanced and other Heated Tobacco products?
- What is Ploom X Advanced?
- How Do I Use My Ploom Device? | Ploom FAQs UK
- How do I clean my Ploom device? | Ploom FAQs UK
- How do I charge the Ploom X Advanced?
- Use Ploom Device While Wet | Ploom FAQs UK
- Where Do I Find My Device Serial Number? | Ploom FAQs UK
- If I take off my Ploom X Advanced front panel while using it, what happens?
- How do I set up the Ploom X Advanced device manual lock?
- How do I remove the Ploom X Advanced device manual lock?
- Can I use Ploom S accessories with my Ploom X Advanced?
- How does the Ploom X Advanced front panel work?
- Where can I use my Ploom X Advanced?
- How many sessions can I have in a row?
- Where's the button on my Ploom X Advanced?
- How Do I Stop A Session? | Ploom FAQs UK
- How long do EVO tobacco sticks take to cool down?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- When should I lock my Ploom X Advanced?
- How Long Does It Take To Recharge My Ploom Device Fully? | Ploom FAQs UK
- How do I reset my Ploom X Advanced?
- What Is Activblend? | Ploom FAQs UK
- Ploom Tobacco Blends | Ploom FAQs UK
- Ploom Evo Sticks Expiry Date | Ploom FAQs UK
- What is the difference between Heated Tobacco sticks vs cigarettes and cigars | Ploom FAQs UK
- Do Evo Tobacco Sticks Contain Propylene Glycol | Ploom FAQs UK
- Do EVO tobacco sticks produce tar? | Ploom FAQs UK
- Use In Devices Other Than Ploom | Ploom FAQs UK
- Can I use other brand's sticks with my Ploom X Advanced?
- Use Of Other Tobacco Products | Ploom FAQs UK
- When To Replace The Tobacco Stick? | Ploom FAQs UK
- Puffs Per Evo Stick How Long Is A Session | Ploom FAQs UK
- How do I get a stuck EVO tobacco stick out?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- Evo Stick Descends Below The Perforation Line | Ploom FAQs UK