There are a few different reasons why your Ploom X Advanced battery might not charge.
1. Your USB cable might not be connected properly. Double check everything's plugged in correctly.
2. Your USB cable might be faulty. Try using a different USB cable and power socket. It's best to use the official Ploom X Advanced USB cable.
3. Reset your Ploom X Advanced. To do this, make sure the sliding cover is closed and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel.
4. If a reset didn't solve the problem get in touch with our Ploom Care team by calling us on 0800 876 6594 or contact us via our online form.
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Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.