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When I use Ploom X Advanced, the tobacco stick goes below the perforation line. Is this normal?
Yes.
Your Ploom X Advanced device has four gripping ribs at the top of the heating chamber, which help hold the EVO tobacco stick in place so that it doesn't move while you are using your device.
If the stick is moving, it means that you might not have inserted it properly.
Please make sure that you have pushed the tobacco stick in up to the printed line (so that the printed line is aligned with the top of the device).
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.