How can we help you?
How do I stop a session?
When you're ready to stop a session, here's what to do:
1. Remove your tobacco stick - pull it straight upwards.
2. Leave the stick in a stick tray until it has cooled down.
3. Close the cover.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.