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How do I start my 21-Day Trial?

  1. You can access the sign-up page from here or at any of the Ploom retail stores
  2. You will need to create a Ploom account to sign-up online. 
  3. Select your Ploom device colour. 
  4. Select your EVO tobacco stick flavours. 
  5. You will need to enter payment details and pay £10 to start the trial. The £10 charge is non-refundable.  
  6. You will usually receive your new trial bundle in 1-2 working days. 
  7. At the end of the 21-day period, you decide whether you want to buy your Ploom device or return it at no extra cost. If you decide to buy your Ploom device, you will be charged the balance of the price communicated when you placed the order. 

21-Day Trial Payment:

If you wish to keep your device at the end of the Trial, we will use the original payment details to process the amount for the device stated when you began the Trial. Please note that you will only be charged £10 to start your 21 Day Trial. Depending on your bank, your statement may show a pending transaction for £19. Please be assured the remaining balance will not be charged until such time as the trial ends and only if you have kept the device.

You can find more information about the 21-day trial here.

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What is the difference between a heated tobacco stick and cigarettes/cigars?

Can other heated tobacco sticks / conventional cigarettes sticks be used with my Ploom S device?

Can EVO sticks be used with other devices?

What kind of tobacco blends are used in the sticks?

Why is the expiry date for sticks not indicated?

How long does the original EVO tobacco stick flavour last?

Are there any storage requirements for the EVO tobacco sticks?

How do I know when it is time to replace the tobacco stick?

What should you do in the event of accidental ingestion?

There is white stain / matter stuck on the menthol tobacco stick. Is this alright?

What are the yellowish (or brownish) stains on the tobacco paper (stick)?

During use, the EVO tobacco stick descends in the heat chamber below the perforation line. Is this normal?

During use, the stick moves in the heat chamber. Why? Is this normal?

What is the smoking experience of these products in terms of milligrams tar when compared to cigarettes?

What is the amount of tar and nicotine included in the vapour (including ingredients derived from tobacco leaves)?

How many puffs can I take with one EVO tobacco stick / How long is a session?

The new EVO tobacco sticks are longer than old ones. How should I use them?

When I insert the new EVO tobacco sticks into the device up to the point that the ventilation holes are visible, the tobacco stick does not fit snugly into the heating chamber. Is this normal? If I insert the tobacco stick further, the tobacco stick fits well. Can this damage the device?

Why is the filter longer in the new EVO tobacco sticks?

What is the length of the new EVO tobacco sticks?

How is the tobacco in EVO tobacco sticks processed?

What kind of tobacco blends are used in EVO tobacco sticks?

Do EVO tobacco sticks contain propylene glycol?

Do EVO tobacco sticks produce any tar?

Are tobacco ingredients contained in the inhaled vapour?

What is OptiCut?

What is Activblend™