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What happens at the end of my 21-Day Trial?

A few days before the end of your trial, you will receive an email/SMS from us reminding you of your options: 

Keep – If you would like to keep your device, you don’t need to do anything – we will automatically charge the balance of the price communicated when you placed the order to your payment method provided.

Return – If Ploom isn’t for you, please let us know so that we can suspend the final payment and provide you with a returns label. You will need to post the device back to us within 28 days from the trial start date to avoid the further payment from being taken. 

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What is the difference between a heated tobacco stick and cigarettes/cigars?

Can other heated tobacco sticks / conventional cigarettes sticks be used with my Ploom S device?

Can EVO sticks be used with other devices?

What kind of tobacco blends are used in the sticks?

Why is the expiry date for sticks not indicated?

How long does the original EVO tobacco stick flavour last?

Are there any storage requirements for the EVO tobacco sticks?

How do I know when it is time to replace the tobacco stick?

What should you do in the event of accidental ingestion?

There is white stain / matter stuck on the menthol tobacco stick. Is this alright?

What are the yellowish (or brownish) stains on the tobacco paper (stick)?

During use, the EVO tobacco stick descends in the heat chamber below the perforation line. Is this normal?

During use, the stick moves in the heat chamber. Why? Is this normal?

What is the smoking experience of these products in terms of milligrams tar when compared to cigarettes?

What is the amount of tar and nicotine included in the vapour (including ingredients derived from tobacco leaves)?

How many puffs can I take with one EVO tobacco stick / How long is a session?

The EVO tobacco sticks are longer than old ones. How should I use them?

When I insert the EVO tobacco sticks into the device up to the point that the ventilation holes are visible, the tobacco stick does not fit snugly into the heating chamber. Is this normal? If I insert the tobacco stick further, the tobacco stick fits well. Can this damage the device?

Why is the filter longer in the EVO tobacco sticks?

What is the length of the EVO tobacco sticks?

How is the tobacco in EVO tobacco sticks processed?

What kind of tobacco blends are used in EVO tobacco sticks?

Do EVO tobacco sticks contain propylene glycol?

Do EVO tobacco sticks produce any tar?

Are tobacco ingredients contained in the inhaled vapour?

What is OptiCut?

What is Activblend™