How can we help you?
Can I return the products to you for recycling?
When you buy a new device from us, you can return your old device to one of our
Ploom Lounges or Pop-up stores
and we will dispose of it responsibly for you.
Please note, we cannot accept leaking or disassembled products.
As a responsible business, we comply with and contribute to the Waste Electrical and Electronic Equipment (also known as WEEE) obligations. The scheme provides financial contributions from manufacturers and retailers to local authorities to support their recycling centres and divert household waste from landfill.
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Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.