How can we help you?
How can I confirm my age?
We confirm your age using a third party supplier (GBG Plc) who are a trusted provider that can check the details you provide us against a number of data sources including the Electoral Roll, Passport and Driving License.
As part of setting up your account you will be asked to supply either your full name and address as they appear on the Electoral Roll, Passport details or your Driver’s License.
This will allow us to instantly confirm your age and, if successful, your account will be created and you can continue with your purchase.
Was this helpful?
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.