All deliveries are sent using trackable, next-day delivery via the Royal Mail Tracked 24 service.
What colours is the device available in?
What is the waiting time until my Ploom device is ready to use?
Is it possible to change colours of each LED indication?
Is it alright to use my Ploom device while it is wet?
Can I re-start using my Ploom device after not using it for a while?
What is the difference between a heated tobacco stick and cigarettes/cigars?
Can other heated tobacco sticks / conventional cigarettes sticks be used with my Ploom S device?
Can EVO sticks be used with other devices?
What kind of tobacco blends are used in the sticks?
Why is the expiry date for sticks not indicated?
How long does the original EVO tobacco stick flavour last?
Are there any storage requirements for the EVO tobacco sticks?
How do I know when it is time to replace the tobacco stick?
What should you do in the event of accidental ingestion?
There is white stain / matter stuck on the menthol tobacco stick. Is this alright?
What are the yellowish (or brownish) stains on the tobacco paper (stick)?
During use, the stick moves in the heat chamber. Why? Is this normal?
How many puffs can I take with one EVO tobacco stick / How long is a session?
The EVO tobacco sticks are longer than old ones. How should I use them?
Why is the filter longer in the EVO tobacco sticks?
What is the length of the EVO tobacco sticks?
How is the tobacco in EVO tobacco sticks processed?
What kind of tobacco blends are used in EVO tobacco sticks?
Do EVO tobacco sticks contain propylene glycol?
Do EVO tobacco sticks produce any tar?
One of the LED lights is flashing - what does this mean?
The LED lights shows a flashing exclamation mark. What does this mean?
There is no residual battery power even after recharging my Ploom device correctly
Why can’t I recharge the device?
What should I do if the battery/device is so hot that I cannot even handle it?
What is the Ploom ‘Refer a Friend’ scheme?
How do I refer a friend? / How does this referral program work?
Which of my friends are eligible to refer? / Who can I refer?
Where can I find my Referral Code?
Where can I share my Referral Code?
I’ve sent my friend my Referral Code, what happens now?
How do I redeem my £20 credit?
If I’ve referred a friend, when does my £20 credit expire?
What can I spend my £20 credit on?
Is there a limit to the number of people I can refer?
If I cannot find an answer to my question on the Refer a Friend program, who can I contact?
