How can we help you?
What happens if my age cannot be confirmed via the website?
If we aren’t able to confirm your age via the website, please call our Ploom Customer Care Team for assistance (0800 876 6594).
Please note, you won’t be able to place an order until your age has been successfully verified.
Was this helpful?
Thank you for your answer
Sorry about that
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Contact UsAre you 18 or over and a smoker or vaper?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing adult smokers or vapers only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.