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How do I refer a friend? / How does this referral program work?

Start by logging into your account dashboard on If you do not currently have an account, you will need to create one. Select ‘Refer a Friend’ in your account dashboard, here you will find a £10 off link to share with your friends, which gives them a £10 Referral Code.

If your friend goes on to make their first purchase of a Ploom Starter Bundle from the Ploom store using your referral code, you will receive a £20 discount code for refills and accessories delivered directly to your inbox.

You must ensure you have obtained your friends' permission before referring them and sending them the Referral Code.

You can make multiple referrals subject to our terms and conditions. Provided that these terms and conditions are complied with you will receive a credit for each friend you refer and who goes on to purchase a Ploom Bundle.

The Referral Code must be shared to your friends by email only, and not on social media or on large scale sharing platforms.

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What is the difference between a heated tobacco stick and cigarettes/cigars?

Can other heated tobacco sticks / conventional cigarettes sticks be used with my Ploom S device?

Can EVO sticks be used with other devices?

What kind of tobacco blends are used in the sticks?

Why is the expiry date for sticks not indicated?

How long does the original EVO tobacco stick flavour last?

Are there any storage requirements for the EVO tobacco sticks?

How do I know when it is time to replace the tobacco stick?

What should you do in the event of accidental ingestion?

There is white stain / matter stuck on the menthol tobacco stick. Is this alright?

What are the yellowish (or brownish) stains on the tobacco paper (stick)?

During use, the EVO tobacco stick descends in the heat chamber below the perforation line. Is this normal?

During use, the stick moves in the heat chamber. Why? Is this normal?

What is the smoking experience of these products in terms of milligrams tar when compared to cigarettes?

What is the amount of tar and nicotine included in the vapour (including ingredients derived from tobacco leaves)?

How many puffs can I take with one EVO tobacco stick / How long is a session?

The EVO tobacco sticks are longer than old ones. How should I use them?

When I insert the EVO tobacco sticks into the device up to the point that the ventilation holes are visible, the tobacco stick does not fit snugly into the heating chamber. Is this normal? If I insert the tobacco stick further, the tobacco stick fits well. Can this damage the device?

Why is the filter longer in the EVO tobacco sticks?

What is the length of the EVO tobacco sticks?

How is the tobacco in EVO tobacco sticks processed?

What kind of tobacco blends are used in EVO tobacco sticks?

Do EVO tobacco sticks contain propylene glycol?

Do EVO tobacco sticks produce any tar?

Are tobacco ingredients contained in the inhaled vapour?

What is OptiCut?

What is Activblend™